Privacy Policy

Privacy Policy for Ticket Nest

Last Updated: 11/02/2025

At Ticket Nest, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our website or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information
    Name, email address, phone number, physical address, payment details, ID or passport number (if required for bookings), and booking history.

  • Usage Data
    IP address, browser type, device information, referral URLs, and pages visited on our platform.

  • Location Data
    If you allow location access, we may collect geographic data to enhance your booking experience.

2. Legal Basis for Processing (Where Applicable)

We collect and process your personal information based on the following legal grounds:

  • Your consent (e.g., for marketing communications)

  • The necessity of processing to perform a contract (e.g., your bookings)

  • Legal obligations we must comply with

  • Our legitimate interests, such as improving services and fraud prevention

3. How We Use Your Information

Your data may be used to:

  • Register and manage your account

  • Process bookings and deliver services

  • Communicate with you regarding bookings, updates, or customer service

  • Personalize your user experience

  • Send promotions or updates (only with your consent)

  • Prevent fraud and ensure platform security

  • Comply with legal or regulatory requirements

4. Sharing Your Information

We may share your personal data with:

  • Service Providers
    Such as hotels, event organizers, tour operators, and car rental agencies to fulfill your bookings.

  • Payment Processors
    For secure transaction processing (we do not store your full card details).

  • IT and Analytics Providers
    To help us operate, analyze, and improve our platform.

  • Regulatory or Legal Authorities
    If required by law or for protection against fraud or abuse.

Note: We never sell your personal data to third parties.

5. International Data Transfers

If we process or store data in countries outside of Namibia or your country of residence, we ensure such transfers comply with applicable data protection laws. Safeguards such as data processing agreements and standard contractual clauses may be used.

6. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce our terms

Afterward, data will be deleted or anonymized in a secure manner.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (subject to certain exceptions)

  • Withdraw consent at any time (for processing based on consent)

  • Object to or restrict certain types of processing

  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Understand user behavior

  • Improve website performance and personalization

  • Support secure login and payment processes

You can manage cookie settings in your browser. Disabling cookies may limit some functionality.

9. Children’s Privacy

Our platform is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it promptly.

10. Third-Party Links

Our site may contain links to third-party websites. These sites have their own privacy policies, and we do not accept any responsibility or liability for their practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page, and where appropriate, we may notify you via email or through the platform.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: admin@nambookings.com
📞 Phone: +264 81 188 8878
🌐 Website: https://nambookings.com

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