Cancellation Policy

Ticket Nest Cancellation Policy

Last Updated: 11/02/2025

At Ticket Nest, we understand that plans can change. This Cancellation Policy is designed to provide transparency, fairness, and compliance with Visa and Mastercard Card Association Rules, while ensuring a smooth and respectful experience for our customers.

1. Vendor-Specific Cancellation Policies

Please note that Tickets Nest is a booking platform, and many of the services and products we offer are provided by third-party vendors, such as hotels, event organizers, and car rental agencies.

  • Cancellation eligibility, refund amounts, and applicable fees are determined by each individual vendor.

  • Some vendors may offer free cancellations within a specific period, while others may not allow cancellations or refunds at all.

  • The cancellation terms for each booking will be clearly displayed at checkout and in your booking confirmation email.

By placing a booking, you agree to the specific cancellation policy of the respective vendor.

2. Standard Cancellation Window

In general, if no specific vendor policy overrides apply, you may:

  • Cancel your order within 14 days of purchase for a full refund, provided the product or service has not been:

    • Used

    • Shipped

    • Activated or downloaded

After the 14-day window, cancellations may be subject to:

  • A 15% cancellation fee, or

  • A partial refund, depending on the status and nature of the product or service.

3. How to Cancel Your Order

You can cancel using either method:

a. Via Your Account Page

Log in, navigate to “My Orders,” and click “Cancel Order” next to the relevant booking.

b. Via Email

Send a request to admin@nambookings.com, including your full name, order number, and (optional) reason for cancellation.

Cancellations must be received by 5:00 PM (GMT+2, Windhoek Time) on business days for same-day processing.

4. Refund Processing

  • Approved refunds will be processed within 5–7 business days to the original payment method.

  • Timing of fund availability depends on your bank or payment provider.

5. Chargeback Policy

Per Visa and Mastercard guidelines:

  • Chargebacks should only be initiated if our or the vendor’s cancellation policy has not been respected.

  • We urge customers to contact our support team first to resolve any concerns quickly and amicably.

6. Non-Refundable Items and Services

The following are generally not eligible for refund, unless otherwise stated by the vendor:

  • Customized or personalized products

  • Digital goods or downloadable content

  • Subscriptions or recurring services (once activated)

7. Changes to This Policy

We may update this policy from time to time. All changes will be published here and will apply only to future bookings.

8. Need Help?

If you have any questions about your cancellation eligibility or vendor terms, our support team is ready to assist:

📧 Email: admin@nambookings.com
📞 Phone: +264 81 188 8878

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